Connecting Buildings & People

We’re excited to announce that we are now ISO-9001:2015 certified.

Why are we excited? Because through the process we have become more efficient in the way we operate and more importantly this means we offer an improved service to our customers.

The quality management framework certification keeps us on the right track to ensure we continue our commitment to understand and meet the needs of our customers, partners and suppliers.

The process helped us learn about ourselves and how we can do things better to achieve a more customer-centric approach.

It also means:

  • Our processes are consistent
  • We monitor customer satisfaction, proactively gather feedback and deal with issues effectively and efficiently
  • Deliver ongoing improvements to products and services
  • Empower the Forge team with clear expectations, objectives and structure.

It’s the international quality management framework standard for millions of companies globally, and we’re proud to be one of them.

If you want to know more, please don’t hesitate to get in touch.

Or you can visit the official International Organisation for Standardisation (ISO) website for more information on the standard.