10 Whitechapel, London, E1
272,900 sq ft
6,000 per month
Commercial Real Estate - Multi-tenant
10 Whitechapel has a striking reception area. 7,000 square ft has been dedicated to making the best first impression for visitors. The reception is also used for exhibitions and meetings, with a café and bar in the middle, making it the perfect space for tenants to get together.
Derwent required a visitor management solution that would help with security, speed of checking in visitors, and event management. This would make the reception teams’ jobs easier; visitors wouldn’t have to wait. Tenants could manage their own visitor invitations, and they could even oversee bulk passes for people attending events.
We were brought on to put our visitor management solution into action. This would result in a single journey from check-in at reception, through the barriers, to the different levels of the building securely. Working with access control providers Inner Range, the final solution means visitor passes or email invite visitors receive have a unique QR code. This QR code lets the visitor scan through the barriers to go to the floor they require for their appointment.
“Love the fact that if you have three people in for a meeting, you can check them in, in one go and print their passes off simultaneously. For events, we can pre-print passes and hand them out when the attendees arrive. We can also keep track of who’s attended for the host company.”
As one of Forge Bluepoint’s earliest customers, Anne Marie, the reception manager and the reception team at 10 White Chapel have had a hand in the ongoing development of Forge Bluepoint. “I love the fact that you can make the system how you need it.”
With eight levels, there is a diverse range of tenants at 10 Whitechapel. These include tech companies, a government department and a law firm. The diversity of organisations means that tenant engagement in using Forge Bluepoint is paramount. The reception team attends monthly tenant meetings to raise awareness of the system – and how tenants can make the most of it.
“Most of the companies have their own receptionists who use the Forge Bluepoint portal to create appointments and send invites to visitors. Having pre-planned appointments means that we know how many visitors are coming into the building and can plan for their arrival.”
Ann-Marie De-cozar, Reception Manager
Reception teams use the data in the system to help with tenant engagement. They can tell which tenants are using the system properly. And it’s helped them to have fact-based conversations on why processes are in place, rather than just anecdotal feedback.
It also helps to manage reception staffing levels and shifts.
Make a great first impression. And ensure the quick and secure check-in of your visitors to your building with Forge Bluepoint.
From the start of your visitors’ journey you can customise the experience with branded invite emails.
Instant messaging to notify of a visitors’ arrival means less waiting.
Forget about another password. You can use Outlook, Google or LinkedIn to sign into Forge Bluepoint and send invites.