Digital Forge

Connecting Buildings & People

  • Location

    10 Whitechapel, London, E1

  • Size

    272,900 sq ft

  • Visitors

    6,000 per month

  • Industry

    Commercial Real Estate - Multi-tenant

10 Whitechapel has a striking reception area. 7,000 square ft has been dedicated to making the best first impression for visitors. The space is also used for exhibitions and meetings, with a café and bar in the middle making it the perfect space for tenants to get together.

The requirement from Derwent, the building owner, was to have a visitor management solution that would help with security, speed of checking in visitors and event management. This would make the reception teams’ jobs easier; visitors wouldn’t have to wait, tenants could manage their own visitor invitations, and could even oversee bulk passes for people attending events.

We were brought on to put our visitor management solution into action. This would result in a single journey from check-in at reception, through the barriers, to the different levels of the building securely. Working with access control providers Innerange, the final solution now means visitor passes or email invite visitors receive, have a unique QR code. This code lets the visitor scan through the barriers to go to the floor they require for their appointment.

“Love the fact that if you have three people in for a meeting you can check them in, in one go and print their passes off simultaneously. For events we can pre-print passes and hand them out when the attendees arrive. We can also keep track of who’s attended for the host company.”

Ann-Marie De-cozar, Reception Manager

As one of Forge Bluepoint’s earliest customers, Anne Marie, the reception manager and the reception team at 10 White Chapel have had a hand in the ongoing development of Forge Bluepoint. “I love the fact that you can make the system how you need it.”

With eight levels, there are a diverse range of tenants at 10 Whitechapel. These include tech companies, a government department and a law firm. The diversity of organisations means that tenant engagement in using Forge Bluepoint is paramount. The reception team attends monthly tenant meetings to raise awareness of the system – and how tenants can make the most of it.

“Most of the companies have their own receptionists who use the Forge Bluepoint portal to create appointments and send invites to visitors. Having pre-planned appointments means that we know how many visitors are coming in to the building and can plan for their arrival.”
Ann-Marie De-cozar, Reception Manager

 

Empowering reception teams with data

Reception teams use the data in the system to help with tenant engagement. They can tell which tenants are using the system properly. And it’s helped them to have fact-based conversations on why processes are in place, rather than just anecdotal feedback.

It also helps to manage reception staffing levels and shifts.

 

  • Make a great first impression. And ensure the quick and secure check-in of your visitors to your building with Forge Bluepoint.

    INVITE YOUR WAY

    From the start of your visitors’ journey you can customise the experience with branded invite emails.

    SMART NOTIFICATIONS

    Instant messaging to notify of a visitors’ arrival means less waiting.

    SINGLE SIGN-ON

    Forget about another password. You can use Outlook, Google or LinkedIn to sign into Forge Bluepoint and send invites.

     

    Discover more
  • Forge Reach makes your access control system IoT smart. Manage, view or integrate on any device from anywhere.

    CONNECT

    An open API allows you to integrate data from other management tools, so you have a powerful understanding of your business.

    SECURE

    Data is stored in Microsoft Azure data centres and encrypted at source.

    INTEGRATE

    Your existing access control systems can be integrated with Forge Reach to give you one view of your buildings access activity.

     

    Discover more